Installation and commissioning
As a default, we are responsible for the installation and commissioning of all the equipments we supply, that also includes staff training on the operation of the instrument and other optional services.
Training on operational use and running of different instruments, Application training, as indicated on our training page. we also offer a variety of application training preventive maintenance training, to help the user to maintain and reduce possible downtime for his instruments.
Repair and Maintenance
This service is provided by a team of trained engineers and technicians, with the aid from manufacturing companies manuals, most repairs can be done at customer site, and when its needed, it could be done at Diamond Spectrum work shop which is equipped with specialized tools and instrument to aid maintenance different tasks .
As this is critical service for pharmaceutical industries, we offer it for almost all this sector`s items, and it can be offered for other sectors if needed.
For a selected instruments we offer calibration services, such as weighing technology, titration, particle counters, humidity sensors, thermal analysis and some other instumtents we also offer to do the adjustment based on calibration report generated.
Yearly contracts to cover routine visits and emergency calls, it can also include different options for quality control assistance. service includes and not imited to: • Maintenance and repair. •Calibration and adjustment. •Periodic preventive maintenance. •Requalification.
We understand the value of proper service and the need for a qualified service team to perform their required task as expected, added to that the varieties and continuous changing of technologies we offer, all of that requires continuous training program for our service staff, getting their training from manufacturing partners through a dedicated training programs, and from Diamond Spectrum internal programs.
Incorrect temperature or humidity measurements can result in expensive damage to products. This must be avoided under all circumstances and steps taken immediately in the case of unintended changes in climatic conditions!